Cirrofy
Legal

Refund Policy

Last updated: 2026-06-23

This policy explains when and how you can get a refund for a paid Cirrofy subscription, and what happens when you cancel. Cirrofy is currently in free preview — no paid plans are on sale yet — so for now this policy is forward-looking. It takes full effect when paid plans launch through our payment partner, Paddle.

As with our other policies, each section is written in plain English first, with the formal wording underneath. This policy sits alongside our Terms of Service and Privacy Policy.

Quick summary

In plain English:

  • Every paid plan comes with a 14-day money-back guarantee. Not happy in the first 14 days? Email us and we'll refund you in full — no need to explain why.
  • Cirrofy is in free preview right now. Nothing is being charged, so there's nothing to refund yet. This policy governs paid plans once they launch.
  • Your payments are processed by Paddle, our merchant of record. Refunds are issued by Paddle: we authorize the refund and Paddle returns the money to your card.
  • You can cancel anytime. You keep access until the end of the period you've already paid for. Outside the 14-day window, we don't pro-rate or refund partial periods.
  • Your statutory consumer rights always apply on top of this policy.

Preview phase

In plain English:

Cirrofy is in a free preview. No paid plans are on sale, no one is charging your card, and there is nothing to refund. We publish this policy now so it's in place the day paid plans launch through Paddle. Until then, the one thing it tells you is simple: the preview is free.

The Cirrofy product is currently offered in a free preview. No fees are payable and no payment is collected during the preview, so no refund can arise during this period.

This Refund Policy governs paid Cirrofy subscriptions that will be offered through our payment partner once paid plans launch. References in this policy to "your plan", "your subscription", "your payment", or "your charge" apply only once you have purchased a paid subscription. The treatment of paid plans is also described in our Terms of Service.

Who processes your payment

In plain English:

When paid plans launch, you won't pay Cirrofy directly. You'll pay Paddle, which acts as the "merchant of record" — the official seller on your receipt. That's standard for software. In practice it means refunds are handled by Paddle: when a refund is due, we authorize it and Paddle returns the money to your card.

Payments for paid Cirrofy subscriptions are processed by Paddle.com Market Limited and its affiliates ("Paddle"), which acts as the merchant of record — the authorized reseller — for those transactions. Paddle's Checkout Buyer Terms and Paddle's own Refund Policy apply to your purchase in addition to this policy. Where this policy is more generous to you than Paddle's standard terms, this policy applies.

Because Paddle is the merchant of record:

  • Paddle, not Cirrofy, appears as the seller on your receipt and on your card statement;
  • Refunds are issued by Paddle. Cirrofy does not collect payments from you, issue invoices to you, or pay refunds directly to you;
  • When a refund is due under this policy, Cirrofy instructs Paddle and Paddle returns the funds to your original payment method.

14-day money-back guarantee

In plain English:

Buy a paid plan, use it for real, and if it's not for you, tell us within 14 days for a full refund — no explanation needed. The clock starts the day you're charged: your first payment, and again from each renewal.

We offer a 14-day money-back guarantee on paid subscriptions. You may request a full refund of a charge if you contact us within fourteen (14) days of:

  • the date of your first payment for a new subscription; or
  • the date of each subsequent renewal of that subscription.

Within that window, refunds are granted in full and without requiring a reason. This is consistent with the refund right in Paddle's Buyer Terms, under which Paddle may refund the full price paid where a buyer requests it within 14 days of a one-off purchase or the most recent renewal of a subscription.

How to request a refund

In plain English:

Two ways: email us at [email protected] from the address you bought with, or use the support link on your Paddle email receipt to reach Paddle directly. Either way, include your receipt number so we can find the charge fast.

To request a refund, do either of the following:

  • Email [email protected] from the email address associated with your purchase, including your Paddle order or receipt number; or
  • Use the support link on the email receipt Paddle sent you to contact Paddle directly.

We aim to acknowledge refund requests within two (2) business days. Approved refunds are then issued by Paddle to your original payment method (see How refunds are processed).

Cancelling your subscription

In plain English:

You can cancel a paid plan whenever you want, from your account or by emailing us. Cancelling stops the next charge. You keep access until the end of the period you've already paid for — we don't cut you off early. Outside the 14-day window, we don't refund the unused part of a period.

You may cancel a paid subscription at any time. On cancellation:

  • your subscription remains active until the end of the current paid billing period, and does not renew thereafter;
  • you keep access to your plan's features for the remainder of that paid period;
  • no further charges are made once the cancellation takes effect.

Cancelling outside the 14-day money-back window does not, by itself, entitle you to a refund of the current period. You keep access for the period you have already paid for, but partial or unused periods are not pro-rated or refunded. This does not affect your statutory rights (see Your statutory rights).

What we don't refund

In plain English:

After the first 14 days, a subscription period you've already started isn't refundable — but you keep access to the end of it. We also can't refund a charge we never received, like a plan bought somewhere other than through Paddle.

Except where required by law or stated otherwise in this policy, the following are not refundable:

  • charges where the refund request is made more than 14 days after the payment or renewal date;
  • the unused portion of a billing period after the 14-day window has passed — access continues to the end of that period instead;
  • any third-party fees or charges that were not collected by Paddle on Cirrofy's behalf.

Genuine billing errors are always corrected and refunded, regardless of the 14-day window — see Billing errors and exceptional cases.

How refunds are processed

In plain English:

Once a refund is approved, Paddle sends it back to the card or method you paid with. It usually lands within 5–10 business days, depending on your bank, and Paddle emails you a confirmation.

Approved refunds are processed by Paddle to your original payment method. Paddle typically completes refunds within five (5) to ten (10) business days, although the time for funds to appear depends on your bank or card issuer. Paddle will send you confirmation when a refund is issued.

Refunds are made in the original transaction currency. Cirrofy is not responsible for any difference in amount caused by currency-conversion or exchange-rate changes applied by your bank between the original charge and the refund.

Refunds for Philippine buyers

In plain English:

On the Philippines page, plan prices may be shown in pesos so they're easy to read — but Paddle processes every checkout in US dollars, not pesos. Your bank converts the peso amount to USD at its own rate when you pay. Refunds run the same way in reverse: Paddle returns the US-dollar amount, and your bank converts it back to pesos. Because exchange rates move, the peso amount that lands back in your account can be a little more or less than what you originally paid. That gap is your bank's conversion — not a partial refund.

Plan prices displayed on the Philippines surface (cirrofy.com/ph) are shown in Philippine pesos (PHP) for reference only. Paddle does not support PHP as a billing currency: checkout is processed in US dollars (USD), and your card issuer applies its own exchange rate, and any foreign-transaction fee, at the time of purchase.

Where a refund is due, Paddle issues it in the original transaction currency (USD) to your original payment method. Your card issuer then converts that USD amount back to pesos at the rate in effect on the refund date. Because exchange rates fluctuate, and because card issuers may apply their own conversion fees, the peso amount credited to you may be higher or lower than the peso amount originally debited.

Any such difference results from currency conversion by your bank or card issuer and is not a reduction of your refund by Cirrofy or Paddle. We refund the full US-dollar amount of the original charge (or, for a partial refund, the full US-dollar amount due under this policy).

Billing errors and exceptional cases

In plain English:

If you were charged twice, charged after cancelling, or charged the wrong amount, tell us — we'll fix it and refund the error even outside the 14 days. We may also choose to refund in other unusual situations on a case-by-case basis.

We will correct and refund genuine billing errors — such as duplicate charges, charges made after a valid cancellation, or charges for an amount other than the published plan price — regardless of the 14-day window, once the error is verified.

We may also, at our and Paddle's reasonable discretion, issue a refund outside the standard terms above in exceptional circumstances. Any such refund is made on a case-by-case basis and does not waive these terms for future transactions.

Your statutory rights

In plain English:

Nothing here takes away rights your local consumer law gives you. If you're in the EU or UK, you have a statutory right to cancel certain online purchases within 14 days. Wherever you are, your legal rights sit on top of this policy.

This policy does not limit any statutory right you have under the consumer-protection laws of your jurisdiction; it applies in addition to those rights.

If you are a consumer in the European Union or the United Kingdom, you may have a statutory right of withdrawal for distance contracts. This right may not apply, or may end early, once the supply of digital content or services has begun with your express consent and your acknowledgement that you lose the right of withdrawal once performance starts.

If you are a consumer in the Philippines, your rights under the Consumer Act of the Philippines (Republic Act No. 7394) are unaffected by this policy. Where any provision of this policy conflicts with a mandatory consumer-protection law that applies to you, that law prevails.

Chargebacks and disputes

In plain English:

If something looks wrong on your statement, please email us first — we can almost always sort it out faster than your bank can. If a charge is refundable under this policy, there's no need for a chargeback: just ask and we'll refund it.

If you believe a charge is incorrect, we ask that you contact us at [email protected] before initiating a chargeback or payment dispute with your bank, so we can resolve it directly and quickly.

Because Paddle is the merchant of record, chargebacks are handled by Paddle and may result in suspension of the associated subscription while the dispute is investigated. Initiating a chargeback for a charge that is refundable under this policy is unnecessary — contact us and we will arrange the refund through Paddle.

Changes to this policy

In plain English:

We update this page when something material changes — for example, when paid plans go live, or if our payment processor changes. Material changes are flagged at the top of the page with a new "Last updated" date before they take effect. The policy that applies to a charge is the one in force on the date of that charge.

We may revise this Refund Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be highlighted at the top of the page before they take effect. The version of this policy in force at the time of a given charge governs that charge.

Contact us

In plain English:

Email is fastest. For refunds and billing, write to [email protected]. Paddle also lists buyer support on every receipt.

For any question about this policy, a refund, or a charge, reach us at:

  • Email (billing & refunds): [email protected]
  • Buyer support via Paddle: the support link on your Paddle receipt, or paddle.net
  • Phone: [SUPPORT PHONE]
  • Postal: [LEGAL ENTITY NAME], [REGISTERED ADDRESS]

This page was last reviewed on 2026-06-23. It is provided for transparency and to describe how refunds and cancellations work for paid Cirrofy subscriptions. It is not legal advice. For a question about a specific charge, write to [email protected].